Update on dealer network, servicing and repair work during Covid-19

Our priority will always be to ensure the well-being of customers, staff and partners during these challenging times.  We want to reassure you that we are working alongside our dealer network to follow government advice and ensure we maintain the safety of our customers and colleagues at all times.

Lexus UK would like to update you on the situation with our dealer network, and with regard to servicing or repairs, you may need on your vehicles.

Service, MOT, Maintenance, Repair

All Lexus Centres across the country continue to do everything they can to meet the needs of emergency, critical and NHS workers. In Scotland, Wales and Northern Ireland, in accordance with local government advice, we continue to prioritise the needs of these customers.

In England, most of our workshops are now fully open. As well as supporting critical workers, they are also helping any customers who require vehicle servicing, MOT testing, maintenance or repairs.

The UK Government has granted some flexibility on MOT testing and Lexus will take a sympathetic approach to service and warranty at this time. However, it is important to get the service and MOT completed as close to the due date as possible. We encourage customers to contact their local dealer to schedule their appointment. Please be reassured that our dealer network has implemented stringent measures to maintain the safety of our customers and teams.

Wherever you are located in the UK, please contact your local dealer in the first instance, or our UK customer service team on 0345 1295484. Alternatively, you can click here to contact us.

Trade Parts

If you are an independent repairer and require Lexus parts, we have a number of trade hubs across the network to support your requirements.

For information, contact your local centre in the first instance.

New and used car sales

In line with the government advice issued on 11th May, all Lexus new and used car sales facilities remain closed to the public. However, most can still be contacted and can provide digital/online services to discuss your requirements.

If you want to take delivery of a new or used vehicle ordered prior to the lockdown restrictions, please contact your centre to discuss safe options.

Roadside Assistance

Members of Lexus Roadside Assistance can call for all breakdown and roadside assistance, using the phone number below:

0800 246 866

Extension of Roadside assistance

If your Lexus Roadside Assistance membership has expired and not been renewed since 1st February 2020, we will provide complimentary cover until 31st May 2020. If your policy is currently active we will provide a complimentary three-month extension to it.

Lexus Roadside Assistance for key workers

From 3rd April 2020, Lexus extended the full benefits of roadside assistance cover to all key workers who own a Lexus.  Working in partnership with the AA, we are providing the cover regardless of whether you have previously had Lexus Roadside Assistance membership.

For a full list of key workers, please see the section at the bottom of this page.

The free cover is being introduced as an open-ended benefit, available until further notice, for all Lexus vehicles, of any age.

Further details of the comprehensive cover available under the Lexus roadside assistance programme, including terms and conditions, can be found here:

If assistance is required, the vehicle driver should call the Lexus Roadside Assistance Team on 0800 246866.

Flat Battery? We are ready to help.

If you have a flat battery and you have Lexus Roadside Assistance, please contact them on 0800 246 866 or contact your local Lexus Centre.

We will continue to monitor the evolving national situation, in particular any changes to the government guidance in place in each of the UK’s home nations. We will do our best to keep you informed as quickly as possible of any changes.

Who qualifies as a key worker?

Health and social care: Frontline health and social care staff, such as doctors, nurses, midwives and paramedics, as well as support and specialist staff in the health and social care sector. It also includes those working in supply chains, including producers and distributors of medicines and personal protective equipment.

Education and childcare: Nursery and teaching staff and social workers.

Public services: Those whose work is required to run the justice system, religious staff, those responsible for managing the deceased and journalists providing public service broadcasting.

Local and national government: Administrative occupations essential to the effective delivery of the Covid-19 response, or delivery of essential public services, including benefits payment.

Food and essential goods: Those involved in the production, processing, distribution, sale and delivery of food.

Public safety and national security: Police, support staff, Ministry of Defence civilian staff and armed services personnel, fire and rescue staff and those responsible for border security, prisons and probation.

Transport: Those who keep air, water, road and rail passenger and freight transport operating during the Covid-19 response.

Utilities, communications and financial services: Staff required to keep oil, gas, electricity, water and sewerage operations running. Staff in the civil nuclear, chemical and telecommunications sectors and those working in postal and essential financial services.

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