Lexus

Update on dealer network, servicing and repair work during COVID-19

In these challenging times, the priority of Lexus UK is always to ensure the well-being of our customers and staff. We want to reassure you that we are working alongside our dealer network to follow government advice, maintain the safety of our customers and colleagues, and to help keep you moving.

Service, MoT tests, maintenance and repair

All our workshops in England, Scotland and Northern Ireland are fully open with social distancing measures in place. Please note, however, that workshops in Wales remain physically closed until further notice but remain contactable digitally and via phone.

Click here to book a service appointment

New and used car sales: England and Wales

New and used car sales areas in our dealers are not currently open for physical visits, and test drives have been suspended until further notice. Our sales teams are now working digitally and will be able to talk to you by phone or video, or through a messaging service. Online sales consultations are available to bring the dealership experience directly to you, with no need to leave the comfort of your own home. These will ensure that we can still meet your needs almost as well as if you were physically with us.

It is still possible to collect a new car but the handover will now be outside. Home delivery options may also be available in some areas.

Click here to find your nearest Lexus centre

New and used car sales: Scotland and Northern Ireland

Our new and used car sales areas remain open with social distancing in place but please telephone ahead to make an appointment before visiting. Test drives will be unaccompanied and the Lexus sales team will be available to answer any questions before and after your drive.

Click here to find your nearest Lexus centre

Contacting Lexus Financial Services

Please contact Lexus Financial Services if you have urgent questions or concerns about your vehicle payments. A payment deferral may be available if you are experiencing temporary financial difficulties as a result of the COVID-19 situation. However, deferrals might not be the best option for everyone and if you believe your financial difficulties will be over a longer term, please contact us so we can work with you to assess your individual circumstances and tailor a solution for the future.

Contact us on 0370 243 0805 and click option three, or at this email address: customeroutcomes@uk.lexus-fs.com

Lexus Roadside Assistance

Lexus Roadside Assistance members can call for all breakdown and roadside assistance needs on the following number: 0800 246 866.

Click here to learn more about Lexus Roadside Assistance

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