Update on dealer network, servicing and repair work during Covid-19

Given the rapidly developing situation with the COVID-19 virus Lexus UK would like to update you on the situation with our dealer network, and with regard to servicing or repair work you may need on your vehicles.

Our priority remains ensuring the well-being of customers, staff and partners during these challenging times.

Whilst we will continue to do all we can to meet the mobility needs of emergency and NHS workers, the effects of the increased countermeasures of the virus will inevitably have an effect on our operations.

All Toyota and Lexus new and used car sales facilities will be closed but most remain contactable to discuss your motoring needs.

The majority of our after sales teams remain contactable to provide support in situations where a vehicle is off the road and requires an emergency repair. The Toyota and Lexus network will do their utmost to ensure that emergency and critical workers, as well as NHS staff, are kept mobile should they find themselves in this situation.

If you are an emergency or NHS worker, contact your local centre by phone or email in the first instance or our UK customer service team by email or webchat: click here to find out more.

Members of Lexus Roadside Assistance can call for all breakdown and roadside assistance, using this phone number: 0800 246 866.

Routine Servicing, MOT and Vehicle Warranty

If you are concerned about your vehicle’s routine servicing, please do not worry.  Lexus would like to reassure you that for the foreseeable future we intend to take a flexible and sympathetic approach to any service schedule or warranty issues.

From 30th March, owners of eligible vehicles will be granted a 6-month exemption from MOT testing.  You can find more information on the government website.

Extension of Roadside assistance

If your Lexus Roadside Assistance has expired and not been renewed since 1st February 2020, we will provide complimentary cover until 31st May 2020. If your policy is currently active we will provide a complimentary three-month extension to it.

We will continue to monitor this evolving situation, especially with regard to government guidance, and will do our best to keep you informed as quickly as possible of any changes to the situation.

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