Our three winning models were: the IS is the most reliable used compact executive car; the RX is the most reliable used 4×4 or SUV; and the GS is the most reliable used executive car. Our CT was also runner-up in the most reliable compact family cars category.
Read more: Auto Express: most reliable used cars 2016
The 2016 Driver Power car customer satisfaction survey asked 50,000 UK car owners how they rated their cars for reliability, with the data providing an invaluable insight for anyone considering the purchase of a new car.
This is a good indicator of what real owners think of their cars, across a wide range of categories including reliability, build quality, handling, performance, running costs and more.
Steve Fowler, Editor-in-Chief of Auto Express, said: “It seems to be a given that Lexus will dominate the reliability charts in our Driver Power Survey, so it’s no surprise that’s the case in 2016. A Lexus is very unlikely to go wrong – and if it does, the dealers will react superbly to fix things.”