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Lexus returns to the top in UK’s biggest car satisfaction survey

Lexus has reclaimed top spot in the Auto Express Driver Power survey, the UK’s biggest car satisfaction report.

The results, based on the opinions and real-life experiences of more than 46,000 UK motorists, reflect the special quality, owner-appeal and performance of Lexus models.

Steve Fowler, Auto Express editor-in-chief, said: “Lexus takes a well deserved top spot in the Driver Power 2013 manufacturer chart. It finished first in three out of the 10 categories in our survey, and second in two others – a hugely impressive result.

“More than anything, Lexus customers praised their cars’ premium qualities – they’re expertly put together, packed with gadgets and a pleasure to drive.”

Richard Balshaw, Lexus Division Director, said: “We’re delighted to have earned this award again, the competition becomes tougher every year.

“Lexus came to the market promising to deliver a new and better customer experience, and we’ve stayed true to that promise by creating cars that deliver luxury, style, reliability and a great driving experience.

“Today our range of models is more extensive and more technically advanced than ever. It’s set to grow further this summer with the all new IS sports saloon, which for the first time will offer the option of full hybrid power. This means even more customers will be discovering what makes the difference when it comes to owning and driving a Lexus.”

Comments (5)

  1. My Lexus has been the best car I have ever owned, it has been reliable and a pleasure to drive. I wish I could say the same about the service from the Stockport Dealership – which has been at best poor, at worst downright dishonest. The Lexus brand should be rightly proud of its values and quality but an untrustworthy dealership can do a great deal of damage to the brand image.

    1. Dear Teresa,
      We are awfully sorry to learn of your experience and thank you for bringing this to our attention.
      We can assure you this is not representative of the Lexus Centre network, our aim is for complete customer satisfaction. We have seen your email to the Lexus Customer Relations team, they will be investigating this for you. You are in capable hands with them.
      We’re very pleased to hear you’re enjoying your Lexus and hope that your faith in us will be restored.
      Best regards.

      1. Amy
        Thank you for your prompt response and credit to the transparency of the blog in publishing my comment. I look forward to hearing from the Customer Relations Team.
        Teresa Hadfield

  2. I have owned a Lexus for over 11 years now and love the brand, but after dealings with the rrg group at Bolton and Manchester over the last 2 years trying to repair my GS450h sport i think it may be my last.

    1. Dear Andrew,
      We’re sorry to hear of your experience with our Bolton and Manchester Centres, if you haven’t already we suggest contacting the Customer Relation’s team, as they’ll be able to take the time to investigate this for you. Please find their contact details here: http://www.lexus.co.uk. Thank you for raising this with us.
      Kind regards,
      Lexus UK.

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